Cancellation Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party named by you other than the carrier, takes possession of the goods. Where goods from one order are delivered separately, the period starts upon receipt of the last item.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement:

You may use the model form below, but this is not obligatory. It is sufficient to send your communication before the withdrawal period expires.

If you withdraw, we will reimburse all payments received from you, including the cost of our least expensive standard delivery, without undue delay and no later than fourteen days after receiving your notice. We will use the same means of payment used for the original transaction unless otherwise agreed, without fees.

We may withhold reimbursement until we receive the goods or you provide evidence that they have been returned, whichever occurs first.

Return or hand over the goods without undue delay and no later than fourteen days after notifying us to: Simon Fries, trading as Ventova Design, Bergstraße 1, 97517 Rannungen, Germany. The deadline is met if you dispatch the goods before it expires.

You bear the direct cost of returning the goods. You are liable for diminished value only where caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply in particular to non-prefabricated goods made on the basis of an individual choice or decision by you, or goods clearly personalised to your needs.