Shipping and Payment

We deliver to Germany and the European Union countries available for selection in Stripe Checkout. Delivery to parcel lockers or PO boxes is possible only where supported by the carrier.

Processing, production and delivery times vary by product, variant and destination. The information on the relevant product page applies; for custom-made goods, the applicable period is stated in our quotation.

We confirm the estimated period applicable to your order with the order. For pre-orders, the period expressly stated applies. We will notify you of foreseeable delays without undue delay; statutory rights remain unaffected.

Standard shipping to the offered EU countries is free. Any charge for a special shipping method will be displayed clearly before the order is submitted.

Payment is processed securely by Stripe. Available payment methods depend on your delivery country and device and are displayed at checkout. Your selected method is charged when payment is completed.

Ventova does not receive complete card or bank-account details.

Where available, you will receive a dispatch email containing a tracking link.

Please report visible damage or an incorrect item as soon as reasonably possible to hello@ventova.design. Failure to report promptly does not affect your statutory rights.

For statutory withdrawals, see our Cancellation Policy, including the information on return costs. We bear the necessary return costs for defective or incorrectly delivered goods.